Automotive Service Advisor

Group 1 Automotive; Town of Hempstead (NY); Vor Ort; USD 75.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision, Life, and Disb

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training and advancement

Pinnacle Awards Program

Zusammenfassung

Group 1 GMC Rockville Centre is seeking an Automotive Service Advisor who will be the primary point of contact for customers, scheduling service, explaining repair orders, and coordinating with technicians to ensure timely vehicle service. The role requires clear communication, a focus on customer experience, and knowledge of service processes.

The ideal candidate has 2+ years of relevant experience, a high school diploma, and a valid driver's license.

Qualifikationen

• 2+ years of Automotive Service Advisor experience.
• High School Diploma or equivalent.
• Valid Driver’s License required.
• CDK and X-time experience is a plus.

Aufgaben

• Schedule and confirm appointments to ensure smooth customer experience.
• Create transparent repair orders with accurate cost and time estimates.
• Communicate with technicians and parts team to guarantee timely service completion.
• Provide regular updates to customers on the status of their vehicle.
• Maintain strong product knowledge to assist with service needs and warranty information.

Kenntnisse

Customer service

Communication

Problem solving

Ausbildung

High School Diploma

Tools

CDK

X-time

Jobbeschreibung

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 GMC Rockville Centre, is expanding our team and looking for Automotive Service Advisors to join us. Our ideal Service Advisor is passionate about delivering exceptional customer experiences and thrives on building relationships.

This role is perfect for someone who enjoys engaging with customers throughout the day, providing clear communication, and ensuring a seamless service experience from start to finish.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Qualifications

• 2+ years of Automotive Service Advisor experience is required.
• Experience with CDK and X-time is a plus
• High School Diploma or equivalent
• Must have a Valid Driver’s License

Compensation: The compensation range reasonably expected for this position is $75'000 to $120'000 / a year. As a result, compensation may vary based on several factors, including individual performance and market conditions.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.