Automotive Service Advisor - Flexible Hours & Growth

Heritage Valley Ford, Inc; Killingly (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay + commissions

Flexible hours

Health insurance

Dental & Vision

PTO & Sick Leave

401(K)

5-day work week

Job summary

Heritage Valley Ford, Inc in Killingly, CT is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments, including setting up loaners and verifying insurance before maintenance scheduling.

You will report vehicle symptoms clearly, prepare cost estimates, and keep customers updated on progress. A Ford dealership background is a plus; the role offers competitive pay with commission, flexible hours, health benefits, and a path for long-term growth.

Qualifications

• Minimum of 1 year in service department.
• Experience at a manufacture dealership is a plus (Ford).
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to lift 50 pounds and work on your feet for extended periods.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Dealership experience

Communication

Problem solving

Sales aptitude

Energetic personality

Team player

Technical aptitude

Education

High school diploma or equivalent

Job description

Heritage Valley Ford, Inc in Killingly, CT is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments, including setting up loaners and verifying insurance before maintenance scheduling.

You will report vehicle symptoms clearly, prepare cost estimates, and keep customers updated on progress. A Ford dealership background is a plus; the role offers competitive pay with commission, flexible hours, health benefits, and a path for long-term growth.