Automotive Service Advisor Experienced

Max Motors; Butler (Butler County); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Max Motors in Butler, United States, seeks a motivated Automotive Service Advisor to be the main contact for customers seeking vehicle services. You will assess needs, offer accurate service recommendations, and coordinate appointments to keep the service department flowing smoothly.

You will maintain clear updates with customers, handle billing inquiries, and strive to build lasting relationships through outstanding service.

Qualifications

• Experience in customer service, automotive preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems and services.
• Proficiency with scheduling and billing software.

Responsibilities

• Serve as the primary contact for customers seeking vehicle services.
• Assess customer needs and provide service recommendations.
• Coordinate service appointments and manage service workflow.
• Maintain communication about service status and updates.
• Handle transactions and assist with billing inquiries.
• Ensure customer satisfaction and build lasting relationships.

Skills

Customer Service

Communication

Multitasking

Automotive Knowledge

Scheduling & Billing Software

Tools

Scheduling Software

Job description

# Automotive Service Advisor Experienced at Max Motors Dealerships### OverviewWe are seeking a motivated and customer-focused individual to join our team in a pivotal role within our dealership. This position is crucial for ensuring a seamless experience for our clients as they navigate their automotive service needs.### Key Responsibilities* Act as the primary point of contact for customers seeking vehicle services.* Assess customer needs and provide accurate service recommendations.* Coordinate service appointments and manage the workflow of the service department.* Maintain clear communication with customers regarding service status and updates.* Handle transactions and assist customers with billing inquiries.* Ensure customer satisfaction and build lasting relationships through excellent service.### Requirements* Proven experience in a customer service role, preferably in the automotive industry.* Strong communication and interpersonal skills.* Ability to multitask and manage time effectively in a fast-paced environment.* Basic understanding of automotive systems and services.* Proficient in using computer systems and software for scheduling and billing.### Nice to have* Previous experience as a service advisor in a dealership setting.* Knowledge of automotive repair processes and terminology.* Customer service certifications or training.