Automotive Service Advisor: Estimator & Scheduler

Hendrick Automotive Group; Easley (SC); On-site; USD 38,000 - 46,000; Full time

Job summary

Hendrick Honda Easley in Easley, SC seeks an experienced Service Advisor to ensure customers receive clear maintenance recommendations and accurate service planning. You will collaborate with technicians to identify needs and present cost estimates, then schedule follow-up appointments and maintain quality service standards.

The role requires strong customer service, organizational skills, and familiarity with dealership systems.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customers and technicians.
• Advise customers on necessary services and repairs.
• Offer additional services and repairs to customers.
• Compute cost of parts and labor to restore vehicle to specified condition.
• Estimate costs of mechanical, electrical, or other repairs.
• Enter itemized estimates on service orders and explain them to customers.
• Schedule appointments with customers.
• Meet dealership standards for repair and order production.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.

Skills

Interpersonal skills

Customer service

Organizational skills

Microsoft Office

Dealership Management System

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Honda Easley in Easley, SC seeks an experienced Service Advisor to ensure customers receive clear maintenance recommendations and accurate service planning. You will collaborate with technicians to identify needs and present cost estimates, then schedule follow-up appointments and maintain quality service standards.

The role requires strong customer service, organizational skills, and familiarity with dealership systems.