Automotive Service Advisor & Estimator

Midas International, LLC; Stephenville, Northern (TX, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Employee discounts

Job summary

Midas Stephenville is seeking a Service Writer to create repair orders, prepare estimates, and sell repairs, tires, and services to customers. You will order parts, track jobs, and ensure accurate communication with customers.

In this role you’ll lead by example, greet customers, and maintain shop and office standards while delivering clear, friendly service and timely status updates on vehicle work.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license required.
• Strong customer service skills.
• Strong verbal communication skills.

Responsibilities

• Compile accurate estimates and review them with customers. Keep the customer posted on vehicle status and order parts as needed.
• Greet customers and answer phones in a professional and friendly manner.
• Perform all office duties: cash out customers, post vendor invoices, properly handle all other paper flow in the office, open at the beginning of the day, close out at the end of the day.
• Follow up with customers; call upcoming appointments, and call back customers for satisfaction.
• Monitor and maintain office cleanliness and keep it to standard.
• Rent, monitor, and maintain shop vehicles (clean, maintain, and repair).
• Communicate with Management, Office Staff and/or Customers as needed.
• Operate vehicles in a safe and responsible manner and interact with customers in a courteous and friendly manner. Must always promote positive customer relations by maintaining a professional appearance and demeanor in the shop.
• Assist in maintaining shop and office appearance and safety standards.
• Assist with inventory and stock.
• Will be asked to shuttle customers, rent courtesy cars, and retrieve parts as needed.
• Will be required to follow all company safety, procedure, and environmental rules.

Skills

Strong customer service

Strong verbal communication

Valid driver's license

Education

High school diploma or equivalent

Job description

Midas Stephenville is seeking a Service Writer to create repair orders, prepare estimates, and sell repairs, tires, and services to customers. You will order parts, track jobs, and ensure accurate communication with customers.

In this role you’ll lead by example, greet customers, and maintain shop and office standards while delivering clear, friendly service and timely status updates on vehicle work.