Automotive Service Advisor | Growth, Training & Rewards

Midas of Westland; Westland (MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Competitive pay with performance-based incentives

Support from a recognized brand

Job summary

Midas of Westland is seeking a high-energy Automotive Service Advisor to connect customers with our skilled technicians. You will greet customers, assess vehicle concerns, create clear work orders, and explain repair options transparently.

We offer a supportive, family-oriented environment with competitive pay and training opportunities. Proven experience in automotive service is essential, alongside strong communication and multitasking abilities. Join us and thrive in a dynamic workplace!

Qualifications

• Proven experience as an Automotive Service Advisor.
• Strong proficiency in creating accurate parts and labor estimates.
• Excellent communication skills and a professional demeanor.
• Ability to multitask efficiently in a high-volume shop.
• Basic understanding of automotive systems and routine maintenance.
• Strong conflict-resolution skills to handle customer concerns.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers warmly and build strong professional relationships.
• Listen to vehicle concerns and accurately document symptoms.
• Translate customer descriptions into clear technician work orders.
• Create accurate repair estimates using industry software.
• Explain diagnostic results and repair options transparently.
• Provide clear breakdowns of parts, labor, and costs.
• Obtain customer authorization before initiating any vehicle repairs.
• Track vehicle progress throughout the day to ensure deadlines.
• Keep customers updated on status changes or delays.
• Deliver vehicles back to customers and explain warranties.

Skills

Customer service skills

Communication skills

Conflict resolution skills

Multitasking

Job description

Midas of Westland is seeking a high-energy Automotive Service Advisor to connect customers with our skilled technicians. You will greet customers, assess vehicle concerns, create clear work orders, and explain repair options transparently.

We offer a supportive, family-oriented environment with competitive pay and training opportunities. Proven experience in automotive service is essential, alongside strong communication and multitasking abilities. Join us and thrive in a dynamic workplace!