Automotive Service Advisor — Elevate Customer Experience

Kelly Volkswagen; Danvers (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Job summary

Kelly Infiniti of Danvers is seeking an experienced Automotive Service Advisor with a proven track record and high CSI scores. Preference for CDK experience, but training is available for the right candidate.

The role demands exceptional people and sales skills, multitasking ability, and a professional appearance. You will handle customer interactions, estimate repairs, and maintain strong communication with the service team.

Qualifications

• Exceptional people and sales skills.
• Must have ability to MULTITASK.
• Professional appearance.
• Strong phone skills.
• Must maintain high CSI.
• Strong computer skills including internet.
• Positive attitude with strong work ethic.
• Ability to accurately estimate mechanical repairs.

Responsibilities

• Estimate mechanical repairs for customers.
• Provide exceptional customer service and maintain high CSI.
• Communicate effectively with customers and team to upsell and close service work.

Skills

People skills

Sales skills

Multitasking

Professional appearance

Phone skills

Customer service

Computer skills

CDK experience

Tools

CDK experience

Job description

Kelly Infiniti of Danvers is seeking an experienced Automotive Service Advisor with a proven track record and high CSI scores. Preference for CDK experience, but training is available for the right candidate.

The role demands exceptional people and sales skills, multitasking ability, and a professional appearance. You will handle customer interactions, estimate repairs, and maintain strong communication with the service team.