Automotive Service Advisor — Earn $65K-$100K + Benefits

Rt 9 Nissan; Westborough (MA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

Paid vacation and sick time

Paid training and professional develop

Career growth and advancement

Employee discounts

Job summary

Rt 9 Nissan of Westborough is seeking an experienced Automotive Service Advisor to join the service department in Westborough, MA. The role offers a base salary potential of $65,000–$100,000 per year plus commission, with full benefits and advancement opportunities.

As the primary contact for customers, you will coordinate repairs, provide accurate estimates, and ensure a superior service experience from check-in to delivery.

Qualifications

• At least 3 years of automotive Service Advisor/Service Writer experience.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational skills.
• A professional appearance and a positive, team-oriented attitude.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally while gathering accurate vehicle and customer information.
• Schedule service appointments and prepare for customer arrivals whenever possible.
• Listen to customer concerns, document vehicle issues accurately, and communicate effectively with technicians.
• Review vehicle service history and recommend maintenance and repairs based on manufacturer specifications and inspection findings.
• Prepare accurate written estimates for parts, labor, and recommended services.
• Explain recommended repairs, maintenance needs, pricing, and timelines clearly to customers.
• Obtain customer approvals before performing additional work.
• Monitor repair progress and keep customers informed of updates, changes, and completion times.
• Review repair orders for accuracy and ensure all work and authorizations are properly documented.
• Explain completed repairs and charges, process payments, and close repair orders.
• Handle phone calls, emails, appointment requests, and customer inquiries professionally.
• Help maintain high customer satisfaction and quality standards while minimizing repeat repairs.
• Maintain a clean, organized, and professional work environment.

Skills

Customer service

Communication

Organizational skills

Team-oriented attitude

Time management

Driving license

Tools

Reynolds and Reynolds

Job description

Rt 9 Nissan of Westborough is seeking an experienced Automotive Service Advisor to join the service department in Westborough, MA. The role offers a base salary potential of $65,000–$100,000 per year plus commission, with full benefits and advancement opportunities.

As the primary contact for customers, you will coordinate repairs, provide accurate estimates, and ensure a superior service experience from check-in to delivery.