Automotive Service Advisor: Drive Trust, Repairs & Growth

Van-Horn-Automotive-Group; Glendale (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

HSA match

ESOP

Paid holidays

Vacation and sick days

Employee discounts

Tuition reimbursement

Scholarship opportunities

Career advancement opportunities

Gym reimbursement

Volunteer time

Closed on Sundays

Job summary

Van Horn Honda Glendale in Glendale, WI is seeking a proactive Service Advisor to build rapport with customers and technicians while maximizing profitable opportunities. The organization emphasizes employee ownership and growth within over 17 Wisconsin locations, offering competitive benefits and a clear path for advancement.

Role requires strong communication, reliability, and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s License.
• Customer service experience preferred but not required.
• Must be organized, reliable, and able to work in a fast-paced environment.

Responsibilities

• Greet customers promptly and pleasantly.
• Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance.
• Perform vehicle walk around with customer to determine needed repairs.
• Review vehicle maintenance history and make recommendations.
• Provide the customer with available options for repairs while explaining the benefits of timely repairs.
• Sell recommended service work to customers based upon mechanics diagnosis.
• Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs.
• Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician.
• Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work.
• Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day)
• Verify warranty and service contract coverage and administer claims for qualifying repairs.
• Follow up with customers to ensure customer satisfaction.
• Review completed work and charges with the customer and/or send a digital invoice for online payment.
• Daily collaboration with the BDC team including prompt response to customer inquiries

Skills

Customer service

Communication

Organizational skills

Fast-paced environment

Education

High School Diploma or equivalent

Valid Driver’s License

Job description

Van Horn Honda Glendale in Glendale, WI is seeking a proactive Service Advisor to build rapport with customers and technicians while maximizing profitable opportunities. The organization emphasizes employee ownership and growth within over 17 Wisconsin locations, offering competitive benefits and a clear path for advancement.

Role requires strong communication, reliability, and the ability to work in a fast-paced environment.