Automotive Service Advisor – Drive Customer Experience

Ciocca Automotive Careers; Flemington (NJ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Commission-based pay

Full time with Saturdays

PTO and holidays

Air-conditioned shop

401(k) with match

Health insurance

Advancement opportunities

Employee discounts

Job summary

Ciocca Audi/VW of Flemington is seeking an energetic service advisor to join our growing team. You'll oversee service orders, guide owners, and help optimize technician time while delivering prompt, courteous service.

This full-time role requires Saturdays, offers a commission-based pay of $60,000 to $85,000 annually, PTO, holidays, 401(k) with match, comprehensive health insurance, and opportunities for advancement within the Ciocca Automotive Family.

Qualifications

• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

Skills

Sales ability

Customer service

Driver's license

Job description

Ciocca Audi/VW of Flemington is seeking an energetic service advisor to join our growing team. You'll oversee service orders, guide owners, and help optimize technician time while delivering prompt, courteous service.

This full-time role requires Saturdays, offers a commission-based pay of $60,000 to $85,000 annually, PTO, holidays, 401(k) with match, comprehensive health insurance, and opportunities for advancement within the Ciocca Automotive Family.