Automotive Service Advisor — Customer Solutions & Sales

Big Brand Tire & Service; Marshalltown (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Flexible PTO

Paid Holidays

Disability Insurance

Life Insurance

Employee Assistance Program

ASE Training & Certification Reimb

Job summary

Big Brand Tire & Service in Marshalltown, IA is seeking an enthusiastic automotive service sales associate to greet guests, translate needs to technicians, and confidently propose tires, repairs, warranties, and services. You will inspect vehicles, document findings, and build loyal customer relationships.

Ideal candidates have 1–3 years in automotive sales, strong communication, and a self-motivated mindset. Weekend availability and a valid driver's license are expected.

Qualifications

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• A self-starter with problem-solving ability and team spirit.
• Valid driver’s license + ability to lift 70 lbs.
• Hungry to learn, grow, and lead.
• Flexible availability, including weekends, to serve customers when they need us most.

Responsibilities

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

Skills

Customer service

Sales experience

Communication

Teamwork

Problem-solving

Flexible

Self-motivated

Job description

Big Brand Tire & Service in Marshalltown, IA is seeking an enthusiastic automotive service sales associate to greet guests, translate needs to technicians, and confidently propose tires, repairs, warranties, and services. You will inspect vehicles, document findings, and build loyal customer relationships.

Ideal candidates have 1–3 years in automotive sales, strong communication, and a self-motivated mindset. Weekend availability and a valid driver's license are expected.