Automotive Service Advisor: Customer Liaison & Inspections

Balise Motor Sales; Fairfield (CT); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

Hyundai of Fairfield in Fairfield, CT, is seeking a Service Advisor to deliver exceptional customer service, greet customers professionally, and identify and communicate service needs based on multi-point vehicle inspections.

You will serve as the liaison between customers and technicians, ensuring understanding of required services and accurate estimates, approvals, and repairs, with timely vehicle delivery.

Qualifications

• Communication skills – communicates effectively with others.
• Time management – managing one’s own time and the time of others.
• Typing – the ability to type efficiently to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills

Responsibilities

• Answer incoming telephone calls in a welcoming and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with customers what needs to be done according to manufacturer maintenance items and explain the cost.
• Assess customer needs by conducting a vehicle walk-around with the customer.
• Obtain approval to review findings and proceed with services.
• Write complete and accurate repair orders using the CDK system.
• Follow up with customers during repair/servicing to update status.

Skills

Communication skills

Time management

Typing

Mathematics

Basic computer skills

Tools

CDK system

Job description

Hyundai of Fairfield in Fairfield, CT, is seeking a Service Advisor to deliver exceptional customer service, greet customers professionally, and identify and communicate service needs based on multi-point vehicle inspections.

You will serve as the liaison between customers and technicians, ensuring understanding of required services and accurate estimates, approvals, and repairs, with timely vehicle delivery.