Automotive Service Advisor: Customer-Focused TechSavvy

Napleton Italian Imports; Indianapolis (IN); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and-

Fantastic Growth Opportunities

Family Owned and Operated – 90+ years

Job summary

Napleton Italian Imports, part of the Ed Napleton Automotive Group, seeks a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and keeping the service lane running smoothly.

You will write repair orders with transparent cost and time estimates, provide timely updates to customers, and work closely with technicians and parts staff to ensure timely completion of work while maintaining a professional, customer-focused approach.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy - able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication-keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Exceptional Customer Service Skills

Tech Savvy

Automotive Service Advisor Experience

Background Check

18+ years old

Job description

Napleton Italian Imports, part of the Ed Napleton Automotive Group, seeks a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and keeping the service lane running smoothly.

You will write repair orders with transparent cost and time estimates, provide timely updates to customers, and work closely with technicians and parts staff to ensure timely completion of work while maintaining a professional, customer-focused approach.