Automotive Service Advisor - Customer Champion & Growth Driver

Gills Point S Tire & Auto; Jackson (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Full-time hours

Paid time off

Insurance options

Job summary

Gills Point S Tire & Auto is seeking an Automotive Service Advisor to act as the primary connection between customers and the service team. You will greet customers, assess vehicle needs, provide honest recommendations focused on safety and reliability, and present accurate estimates for tires and maintenance.

In this fast-paced role you will coordinate appointments, write repair orders, explain final recommendations, and support technicians.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience in automotive, tire, or related service environment preferred.
• Strong understanding of automotive maintenance, tire services, and preventative maintenance.

Responsibilities

• Greet customers and create a welcoming service experience.
• Identify maintenance and tire needs through walk-arounds.
• Prepare accurate estimates and explain recommended services.
• Coordinate service appointments and manage workflow to maximize shop productivity.
• Create detailed repair orders and communicate concerns to technicians.
• Process invoices and review final recommendations with customers.
• Maintain accurate customer records and repair documentation.

Skills

Customer service

Communication

Sales ability

Multi-tasking

Relationship-building

Education

High School Diploma or GED

Tools

POS system

Shop management software

Job description

Gills Point S Tire & Auto is seeking an Automotive Service Advisor to act as the primary connection between customers and the service team. You will greet customers, assess vehicle needs, provide honest recommendations focused on safety and reliability, and present accurate estimates for tires and maintenance.

In this fast-paced role you will coordinate appointments, write repair orders, explain final recommendations, and support technicians.