Automotive Service Advisor: Customer-Focused & Efficient

Walt-Massey-Automotive-Group; McComb (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

Walt Massey Kia in McComb, MS is seeking an Automotive Service Advisor to be the primary contact between customers and the service department. You will listen to concerns, explain maintenance options, prepare service orders and estimates, and keep customers informed throughout the visit.

The ideal candidate is customer-focused, organized, and capable of clearly communicating vehicle service needs. This full-time position reports to the Service department and requires strong communication skills

Qualifications

• High school diploma or equivalent.
• Customer service, sales, or automotive service experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to organize multiple repair orders and priorities in a fast-paced environment.
• Valid driver’s license and an acceptable driving record is required.

Responsibilities

• Greet customers promptly and listen to their vehicle concerns and service needs.
• Gather vehicle, customer, and maintenance-history information to create accurate repair orders.
• Explain recommended services, repair options, estimated costs, and anticipated completion times.
• Coordinate with technicians and the parts team to communicate customer concerns and repair priorities.
• Keep customers updated on inspection results, changes to the estimate, parts delays, and vehicle status.
• Obtain customer approval before proceeding with additional work, following dealership procedures.
• Review completed work with customers, explain charges, and arrange payment and vehicle pickup.
• Follow up with customers as appropriate to confirm satisfaction and encourage return visits.
• Maintain accurate customer records and service documentation in the dealership’s systems.
• Support service department goals for customer satisfaction, retention, productivity, and repair-order quality.
• Follow dealership procedures and applicable safety, privacy, and consumer-protection requirements.

Skills

Customer service

Communication

Organizational skills

Sales skills

Computer skills

Education

High school diploma or equivalent

Tools

Service scheduling software

Dealership management system

Job description

Walt Massey Kia in McComb, MS is seeking an Automotive Service Advisor to be the primary contact between customers and the service department. You will listen to concerns, explain maintenance options, prepare service orders and estimates, and keep customers informed throughout the visit.

The ideal candidate is customer-focused, organized, and capable of clearly communicating vehicle service needs. This full-time position reports to the Service department and requires strong communication skills