Acura Marysville Service Advisor

Acumar Automotive LLC; Millcreek Meadows (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA/FSA Health Options

Short- & Long-Term Disability

Life Insurance

401(k) Retirement Plan with Company  M

Paid Time Off

Paid Holidays

Employee Purchase Program

Competitive Compensation

Job summary

Acura Marysville is seeking a motivated Service Advisor to be the primary contact for customers during their service experience. You will help customers understand maintenance needs, explanations of repairs, and transparent pricing from arrival to pickup, while building lasting relationships.

The role offers a solid benefits package and opportunities to grow within a supportive dealership environment that emphasizes exceptional customer service and teamwork.

Qualifications

• High school diploma or GED required.
• Prior customer service, sales, account management, or related experience preferred.
• Strong communication, relationship-building and customer service skills.

Responsibilities

• Welcome customers and build strong relationships throughout the service experience.
• Listen to customer concerns and identify vehicle service and maintenance needs.
• Serve as the primary liaison between customers and the service department.
• Explain maintenance, repairs, pricing and completion times clearly.
• Prepare accurate repair orders and transparent estimates.
• Maintain regular communication with customers on status of vehicles.
• Collaborate with technicians to ensure quality work and timely completion.
• Present additional maintenance or repair recommendations and answer questions.
• Address customer concerns professionally to achieve positive resolutions.
• Foster lasting relationships to drive repeat and referral business.

Skills

Customer service

Sales experience

Account management

Communication skills

Time management

Education

High school diploma or GED

Job description

Service Advisor

Are you looking for a career and not just another job? At Acura Marysville we are looking for a motivated, customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a passion for creating an exceptional customer experience. As a Service Advisor, you will serve as the primary point of contact for customers throughout their service visit, helping them understand their vehicle's maintenance and repair needs while keeping them informed throughout the process. From the initial greeting through vehicle pickup, you will provide a knowledgeable, friendly, and transparent experience while building lasting customer relationships.

We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career.

Employee Benefits Package

• Competitive Compensation
• Medical, Dental & Vision Insurance
• HSA/FSA Health Options
• Short- & Long-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Employee Purchase Program

The Performance Impact

Exceptional Team Passion Community

Remember...a smile changes the delivery of everything.

Requirements

What You'll Do as a Service Advisor:

• Welcome customers and build strong relationships throughout the service experience
• Listen to each customer's concerns and accurately identify their vehicle service and maintenance needs
• Serve as the primary point of contact between customers and the service department
• Clearly explain recommended maintenance, repairs, pricing, and expected completion times
• Prepare accurate repair orders and provide clear, transparent estimates
• Maintain consistent communication and follow up with customers regarding the status of their vehicles
• Work closely with technicians and other service team members to ensure repairs are completed accurately and efficiently
• Review additional maintenance or repair recommendations with customers and answer questions
• Address customer concerns professionally and work toward timely, positive resolutions
• Build lasting customer relationships that encourage repeat and referral business
• Ensure customers receive an exceptional experience from arrival through vehicle pickup

As a Performance Team Member, You Will:

• Put the customer and others first
• Ask for help and give help
• Create smiles
• Engage and build relationships
• Maintain an energetic, positive attitude and work well with others

Qualifications:

• High school diploma or GED
• Prior customer service, sales, account management, or related experience
• Previous automotive dealership or service department experience preferred
• Strong communication, relationship-building, and customer service skills
• Ability to listen to customers, identify their needs, and clearly communicate service recommendations
• Strong organizational, time-management, and follow-up skills
• Ability to manage multiple customers and priorities in a fast-paced environment
• Self-motivated with a strong drive to achieve results
• Valid driver's license with an acceptable driving record
• Ability to successfully complete a pre-employment drug screen