Automotive Service Advisor: Customer Care & Repairs

Rountreemooreford; West Palm Beach (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Professional work environment

Paid Time Off

Employee discount programs

Referral programs

Job summary

Arrigo West Palm Beach is seeking a Service Advisor to join our automotive retail team in West Palm Beach, FL. The role offers a strong earning potential between $60k and $100k depending on experience, with on-site employment and a supportive, growth-focused environment.

The position includes a comprehensive benefits package and ongoing training, with opportunities to advance within a fast-growing dealer group.

Qualifications

• Service Advisor experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

Skills

Customer service

Sales

Job description

Arrigo West Palm Beach is seeking a Service Advisor to join our automotive retail team in West Palm Beach, FL. The role offers a strong earning potential between $60k and $100k depending on experience, with on-site employment and a supportive, growth-focused environment.

The position includes a comprehensive benefits package and ongoing training, with opportunities to advance within a fast-growing dealer group.