Automotive Service Advisor - Ciocca Honda of Hanover

Ciocca Automotive Careers; Hanover (York County); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Commission based pay

Full Time

PTO and holidays

Air-conditioned shops and facilities

401(K) retirement plan with company?匹

Top insurance program: medical, dental

Advancement within Ciocca Automotive

Employee discounts

Job summary

Ciocca Honda of Hanover is seeking an energetic service advisor to join our growing team. You will oversee service orders, guide customers, and coordinate with technicians to ensure timely, quality work.

We offer commission-based pay ($40,000–$80,000 annually), a full-time schedule including some Saturdays, PTO, and comprehensive benefits. Join a company that values customer care and career advancement.

Qualifications

• Proven track record of service and sales success.
• Strong record of positive customer satisfaction results.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee service orders and flow of drive lane; ensure prompt, courteous, and effective service.
• Provide concierge support for owner inquiries, in person or by phone, to ensure proper handling.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

Skills

Consistent record of service and sales

Positive customer satisfaction

Valid driver's license

Job description

We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service advisor professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Honda of Hanover, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Qualifications

• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Valid driver’s license and clean driving record

Responsibilities

• Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

What we offer

• Commission based pay: $40,000 - $80,000 potential annually
• Full Time to include some Saturdays
• PTO and holidays
• Air-conditioned shops and facilities that are always being upgraded
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

At Ciocca Honda of Hanover, our team members enjoy a supportive and collaborative work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.