Automotive Service Advisor / ASM

MileOne Autogroup; United States; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation with uncapped

Career advancement opportunities

Training and mentoring

Employee benefits programs

Job summary

MileOne Autogroup is seeking an Experienced Service Advisor / ASM in Virginia Beach. The role involves greeting customers, advising on service needs, and coordinating appointments and estimates. A base salary of $26,000–$30,000 with performance-based bonuses yields total compensation up to $86,000.

Top advisors may earn more; prior service-writing experience is advantageous. The position emphasizes career growth, training, and a supportive work environment within a large multi-brand organization.

Qualifications

• Prior experience in automotive service writing is required.
• Working knowledge of basic car functions and maintenance.
• Ability to read and interpret documents such as safety rules and manuals.
• Basic MS Office knowledge; computer software and internet proficiency.
• Valid driver’s license with minimal violations in the last 3 years and no major violations.

Responsibilities

• Greet customers and consult on vehicle service needs.
• Schedule and manage service appointments and estimates.
• Address and resolve customer complaints.

Skills

Customer service

Service writing experience

Reading & interpreting manuals

MS Office proficiency

Valid driver’s license

CDK experience

Tools

CDK

Job description

Job Description

Hall Automotive is continuing to grow our presence in Virginia Beach, and our fixed operations team now has an opening for an Experienced Service Advisor / ASM. This position has a base salary between $26,000 - $30,000 annually, plus includes a commision/bonus component based on performance. Anticipated total compensation is $46,000 -- $86,000 annually. Top advisors may earn more. Import experience a plus.

Experience Everything MileOne has to Offer

• Competitive compensation with unlimited earning potential
• Great opportunities for career advancement
• Positive, success driven work environment
• Training and mentoring opportunities

Our MileOne Employee Advantage

• MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company.
• MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
• MileOne Employee Advantage includes health and financial benefits, and training and mentoring.
• We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Summary

Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.

Automotive Service Advisor / ASM Responsibilities

• Provide customer service to include vehicle service care and manufacturer’s warranty specifications
• Schedule and manage service appointments and service estimates
• Address and resolve customer complaints

Automotive Service Advisor / ASM Qualifications

• Prior experience in automotive service writing required; dealership and CDK experience preferred
• Working knowledge of basic car functions, characteristics, and operations
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Valid driver's license with 2 or fewer moving violations the last 3 years and ALSO no major violations (DUI, reckless driving, etc.) the last 3 years

MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment.

HLVANC Service Salary Range $46,000- $86,000 annually Hall Corporate Office Post Internally and Externally Zip Code 23452

MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.