Automotive Service Advisor - Acura

Murgado Automotive Group; Highland Park (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Acura of Highland Park seeks a motivated Acura Service Advisor to enhance customer service in its busy service department. This role involves assisting customers with service needs, providing expert guidance on repairs, and maintaining service records. If you're committed to delivering exceptional customer experience, we invite you to apply and join our dynamic team at Murgado Automotive Group.

Benefits

Competitive compensation package

Health insurance

Retirement plans

Paid time off

Ongoing training and development

Qualifications

• Experience in automotive service roles preferred.
• Strong communication skills necessary for customer interactions.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers and assist with their service needs.
• Schedule appointments and provide service estimates.
• Maintain accurate records of service transactions.

Skills

Communication

Interpersonal Skills

Organizational Skills

Customer Service

Education

Previous experience as a service advisor

Tools

Computer systems in automotive service

Job description

Acura of Highland Park, a proud member of the esteemed Murgado Automotive Group, is synonymous with excellence in the automotive industry. As a premier Acura dealership, we are committed to providing our customers with top-quality vehicles and exceptional service that exceeds their expectations.

Position: Acura Service Advisor

Acura of Highland Park is currently seeking a motivated and customer-focused Acura Service Advisor to join our dynamic service team. As an Acura Service Advisor, you will be the face of our service department, providing expert guidance and support to customers throughout their service experience.

Key Responsibilities:

Greet customers promptly and courteously as they arrive at the service department.

Listen to customers' concerns and accurately document their service needs and vehicle issues.

Schedule service appointments and communicate service recommendations to customers based on their vehicle's maintenance requirements.

Provide estimates for service repairs and maintenance, ensuring transparency and clarity in pricing.

Coordinate with service technicians to ensure timely completion of repairs and maintenance services.

Keep customers informed of the status of their vehicle's service and any additional repairs needed.

Address customer questions and concerns with professionalism and empathy, striving to resolve any issues to their satisfaction.

Follow up with customers after service appointments to ensure satisfaction and promote customer loyalty.

Maintain accurate records of service transactions and customer interactions in the dealership's database.

Qualifications:

Previous experience as a service advisor or in a customer service role, preferably in the automotive industry.

Strong communication and interpersonal skills, with the ability to build rapport with customers and establish trust.

Knowledge of automotive service and repair procedures, including basic technical terminology.

Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

Proficiency in computer systems and software applications used in automotive service departments.

A commitment to providing exceptional customer service and exceeding customer expectations.

Flexibility to work weekends and evenings as needed to accommodate customer appointments.

Benefits:

Competitive compensation package with opportunities for performance-based incentives.

Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.

Supportive and collaborative work environment with opportunities for growth and advancement.

If you are passionate about providing exceptional service and thrive in a customer-focused environment, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and qualifications.

Join us at Acura of Highland Park and become an integral part of our service team as an Acura Service Advisor!

Acura of Highland Park, a proud member of the esteemed Murgado Automotive Group, is synonymous with excellence in the automotive industry. As a premier Acura dealership, we are committed to providing our customers with top-quality vehicles and exceptional service that exceeds their expectations.

Position: Acura Service Advisor

Acura of Highland Park is currently seeking a motivated and customer-focused Acura Service Advisor to join our dynamic service team. As an Acura Service Advisor, you will be the face of our service department, providing expert guidance and support to customers throughout their service experience.

Key Responsibilities:

Greet customers promptly and courteously as they arrive at the service department.

Listen to customers' concerns and accurately document their service needs and vehicle issues.

Schedule service appointments and communicate service recommendations to customers based on their vehicle's maintenance requirements.

Provide estimates for service repairs and maintenance, ensuring transparency and clarity in pricing.

Coordinate with service technicians to ensure timely completion of repairs and maintenance services.

Keep customers informed of the status of their vehicle's service and any additional repairs needed.

Address customer questions and concerns with professionalism and empathy, striving to resolve any issues to their satisfaction.

Follow up with customers after service appointments to ensure satisfaction and promote customer loyalty.

Maintain accurate records of service transactions and customer interactions in the dealership's database.

Qualifications:

Previous experience as a service advisor or in a customer service role, preferably in the automotive industry.

Strong communication and interpersonal skills, with the ability to build rapport with customers and establish trust.

Knowledge of automotive service and repair procedures, including basic technical terminology.

Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

Proficiency in computer systems and software applications used in automotive service departments.

A commitment to providing exceptional customer service and exceeding customer expectations.

Flexibility to work weekends and evenings as needed to accommodate customer appointments.

Benefits:

Competitive compensation package with opportunities for performance-based incentives.

Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.

Supportive and collaborative work environment with opportunities for growth and advancement.

If you are passionate about providing exceptional service and thrive in a customer-focused environment, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and qualifications.

Join us at Acura of Highland Park and become an integral part of our service team as an Acura Service Advisor!

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.