Automotive Service Advisor

McGrath KIA of Highland Park; Highland Park (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

McGrath Kia of Highland Park is seeking a friendly and knowledgeable Service Advisor to join their dynamic team. The role involves engaging with customers, ensuring smooth service processes, and enhancing customer satisfaction. Ideal candidates will have customer service experience and a passion for the automotive industry.

Benefits

Life Insurance

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Vacation

Paid Holidays

Qualifications

• 2 years of customer service preferred.
• Valid driver's license required.

Responsibilities

• Greeting guests and performing vehicle walk-arounds.
• Writing Repair Orders and documenting guest concerns.
• Educating guests on maintenance and service recommendations.

Skills

Customer Service

Communication

Problem Solving

Education

High School or equivalent

Job description

McGrath Kia of Highland Park is a leader in the automotive retail sales and service sector, and we're looking to add a Service Advisor. If you have what it takes to join our award winning team, apply today!

Ideal candidates will be engaging, customer focused, friendly and knowledgeable in customer service.

The Service Advisor responsibilities are as follows:

Greeting guests at the vehicle; Perform a walk-around of the guest's vehicle utilizing lane software; Using the iPad, write a Repair Order that documents the guest's concerns; Presenting a maintenance menu and explaining to the guest the importance of routine factory maintenance; Use TSD software to create documents for loaner vehicle usage; Go over additional sales recommendations with the guest and educate them on the items recommended; Making the customer comfortable with all service performed and keeping the customer informed and updated during the service of their vehicle; Prioritize recommendations for guest based on primary concern, safety related items, and maintenance items; Follow up with guests and provide accurate promise times; Be a liaison between the technician and guest; Accurately and efficiently process paperwork; Build relationships with customers to promote repeat and referral business

Benefits:

Life, Medical, Dental and Vision Insurance; 401(k), Paid Vacation and Holidays

Requirements:

High School or equivalent; 2 years of Customer Service preferred; Valid driver's license required