Automotive Service Advisor | $70k–$95k with Commission, Weekdays

Promotive; Denver (CO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid training

Employer-paid travel for training

Job summary

Firos Auto House 2 LLC in Denver, Colorado is hiring an Automotive Service Advisor. The role centers on guiding customers through repair decisions, presenting accurate estimates, and coordinating shop workflow with Tekmetric and DVIs to communicate needs and recommendations.

Ideal candidates have 3+ years in service advising, strong knowledge of repair processes, parts coordination, and Spanish-English bilingual skills; weekend work is not required.

Qualifications

• At least 3 years of automotive service advising experience.
• Strong knowledge of maintenance, repair processes, service estimating, and repair-order management.
• Experience using DVIs to present and explain repairs.
• Coordinate technicians, manage parts ordering, prioritize workflow.
• Strong customer communication, automotive sales, and follow-up skills.
• Familiarity with domestic and European vehicles; Tekmetric experience.
• Spanish-English bilingual communication preferred.

Responsibilities

• Manage customer intake, write-ups, repair orders, and follow-ups from initial contact through vehicle delivery.
• Prepare and present accurate repair estimates, explain maintenance recommendations, and obtain customer authorizations.
• Use DVIs to communicate vehicle conditions, explain repairs, and support automotive service sales.
• Order, receive, track, and allocate parts to repair orders, ensuring technicians have parts.
• Coordinate daily shop workflow, assign and prioritize vehicles, and communicate with technicians.
• Communicate with customers through phone, text messages, and email, providing timely updates on repair status.
• Manage approximately 5–10 vehicles daily while aiming for an AR0 of at least $1,100.
• Monitor KPIs, closed labor hours, and repair-order progress with shop leadership.

Skills

Automotive service advising

DVI communication

Parts coordination

Customer communication

Bilingual English/Spanish

Tools

Tekmetric

Digital Vehicle Inspections (DVI)

Job description

Firos Auto House 2 LLC in Denver, Colorado is hiring an Automotive Service Advisor. The role centers on guiding customers through repair decisions, presenting accurate estimates, and coordinating shop workflow with Tekmetric and DVIs to communicate needs and recommendations.

Ideal candidates have 3+ years in service advising, strong knowledge of repair processes, parts coordination, and Spanish-English bilingual skills; weekend work is not required.