Automotive Service Advisor — $65k-$90k + Benefits

Ramona Tire, Inc.; Beaumont (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Job summary

Ramona Tire & Service Centers, a Southern California automotive group with 17 locations, is seeking a Sales and Service Advisor. The role offers $65,000-$90,000 per year, with hourly pay plus commission.

Responsibilities include greeting customers, documenting concerns, quoting services, and promoting sales while maintaining excellent service standards. Requirements include a valid driver's license, ability to work Monday through Saturday, and strong customer service and communication skills.

Qualifications

• Must possess current, valid driver's license.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment
• Ability to work Monday - Saturday

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned
• The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Skills

Customer service

Communication

Professional appearance

Availability Monday - Saturday

Job description

Ramona Tire & Service Centers, a Southern California automotive group with 17 locations, is seeking a Sales and Service Advisor. The role offers $65,000-$90,000 per year, with hourly pay plus commission.

Responsibilities include greeting customers, documenting concerns, quoting services, and promoting sales while maintaining excellent service standards. Requirements include a valid driver's license, ability to work Monday through Saturday, and strong customer service and communication skills.