Automotive Service Advisor

Lexus of Wesley Chapel; Tampa (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

A leading automotive service center is seeking an Automotive Service Advisor to facilitate customer repairs and services. This role involves diagnosing automotive issues, preparing repair orders, and ensuring customer satisfaction through effective communication and service quality. With a focus on teamwork and ongoing learning, you’ll contribute to a reputable organization committed to excellence in automotive care.

Benefits

401K

Paid Vacation

Health and Dental Insurance

Life Insurance

Fitness Program

Short and Long term disability

Qualifications

• Previous experience as an automotive Service Advisor required.
• Strong customer service and sales skills are essential.
• Must be proficient with computers and technology.

Responsibilities

• Conduct inspections and maintain customer rapport by explaining estimates and expected return of vehicle.
• Develop and prepare repair orders by describing symptoms and problems discovered.
• Verify warranty coverage and maintain automotive records.

Skills

Customer service skills

Proficiency with computers

Sales experience

Ability to communicate complex concepts

Education

Certification through the National Institute for Automotive Service Excellence

Job description

SUMMARY

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer:

• 401K
• Paid Vacation
• Health and Dental Insurance
• Life Insurance
• Fitness Program
• Short and Long term disability

Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
• Customer service skills.
• Sales experience.
• Proficiency with computers and technology.
• Ability to communicate complex technical concepts to customers.

Advanced skills:While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.

• Prior automobile sales experience
• Prior automobile technician experience
• A certification through the National Institute for Automotive Service Excellence
• Retail experience.

All applicants must pass pre-employment testing to include background checks and pre-employment drug test. We are an Equal Opportunity Employer (EOE).