Automotive Service Advisor

Napletonsmitsubishiofurbana; Urbana (IL); On-site; USD 50,000 - 100,000; Full time

Job summary

Join a leading automotive dealership group as a Service Advisor, where you will be the vital link between customers and technicians. This role offers an exciting opportunity to enhance customer satisfaction by providing top-notch service and vehicle maintenance recommendations. With a competitive salary range and extensive benefits, including medical, dental, and ongoing training, this position is perfect for those who thrive in a fast-paced environment. Become part of a family-owned business with over 90 years of experience and help drive customer loyalty and satisfaction in the automotive industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation

Sick Time

Discounts on products and services

Extensive training

Qualifications

• Strong communication skills to keep customers informed.
• Experience in automotive service is a plus but not required.

Responsibilities

• Work with customers to address all vehicle maintenance needs.
• Write repair orders with transparency of costs and time estimates.
• Maintain communication with technicians for timely completion.

Skills

Exceptional Customer Service Skills

Tech Savvy

Tools

Fixed Operations Technology

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton Urbana AutoPark the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranges between $50,000-100,000 per year. This includes incentive-based pay, so your skill and effort drive your income!
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, Vision Insurance, and 401K
• For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Service Advisor, Service Consultant, Automotive Service Advisor, Automotive Service Consultant, Automotive Service Writer