Automotive Service Advisor

Tire Pros; Parkville (MD); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a leading automotive service provider as a Service Advisor, where you'll advise customers on vehicle needs, create repair orders, and ensure top-quality service. Enjoy a friendly work environment, excellent training, and opportunities for growth. Competitive compensation and benefits await you in this exciting role!

Benefits

Excellent Training and Development

Competitive Compensation

Friendly Work Environment

Qualifications

• 2+ years experience in a retail environment, preferably auto/truck tire.
• 3+ years experience as a Service Advisor in an auto repair store.

Responsibilities

• Meets and greets customers promptly.
• Creates Repair Order Request detailing service.
• Reviews completed repairs with customers.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Tools

Mitchell Repair

Activant

All-Data

Job description

At Carney tire pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment

Job Summary

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.

Great growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash / sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto / truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• Preferred Experience :

2+ years experience in a retail environment, preferably auto / truck tire, lubrication and maintenance

• 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment
• Experience as a vehicle mechanic or lubrication technician

Compensation : $50,000.00 - $80,000.00 per year

Tire Pros is the nation's largest network with 600+ independent shops coast-to-coast, providing our customers with reliable automotive products and services for generations.

We've built trust with our customers through our network independent and passionate dealers, each one as different as the communities they serve. Our teams make certain the vehicles they work on, keeps the promise of dependability. Whether it's a four-wheel-drive system, transmission, brakes, exhaust, heating, and air conditioning repair, our service will always be straightforward. We build relationships for the long haul. Today, we are looking for individuals who share this same level of commitment and passion for giving customers top-quality service, who will go above and beyond to meet the customer's needs.

We strive to make Tire Pros not just a good place to work but an excellent place to work. We value our employees and have built a culture centered on their development and career growth. Investing in retaining the highest-caliber staff by providing a fun and friendly work environment along with excellent training, competitive compensation, and top-tier benefits. Apply now to start your exciting new career!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.

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