Automotive Service Advisor

Serra Cadillac of Jackson; Tennessee; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive dealership in Tennessee is expanding and seeking a Service Advisor to join their team. The ideal candidate will interact with customers, assess vehicle needs, and ensure smooth service operations. This role requires a minimum of one year in a service advisory capacity and a strong focus on customer satisfaction, along with a valid driver's license.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Valid driver's license required.
• Positive attitude and CSI focused.

Responsibilities

• Greeting customers promptly and obtaining vehicle information.
• Preparing estimates for labor and parts while monitoring vehicle progress.
• Explaining completed work and charges to customers.

Skills

Customer Service

Automotive Knowledge

Communication

Job description

Serra of Jackson is adding a Service Advisor to our growing team.

Service Advisor responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year
• Valid driver's license