Automotive Service Advisor

Serrajacksonmotors; Tennessee; On-site; USD 40,000 - 55,000; Full time

Job summary

Serra of Jackson is looking for a Service Advisor to enhance customer experience in our dealership. In this role, you will interact with customers, prepare cost estimates for maintenance, and ensure outstanding service throughout the vehicle repair process. A positive attitude and experience in the automotive field are essential for success in this position.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Valid driver's license.

Responsibilities

• Greeting customers promptly.
• Obtaining customer and vehicle information.
• Preparing complete and accurate estimates of cost.
• Monitoring vehicle progress and updating customers.

Skills

Positive attitude

High volume mentality

CSI focused

Job description

Serra of Jackson is adding a Service Advisor to our growing team.

Service Advisor responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year
• Valid driver's license