Automotive Service Advisor

Serrausa; Tennessee; On-site; USD 35,000 - 55,000; Full time

Job summary

A growing automotive team at Serra of Jackson seeks a Service Advisor to handle customer interactions, prepare vehicle service estimates, and ensure customer satisfaction. Applicants should have at least a year of relevant experience and a valid driver's license.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Valid driver's license required.

Responsibilities

• Greeting customers promptly.
• Preparing accurate estimates of cost for labor and parts.
• Monitoring vehicle progress and updating customers.

Skills

Positive attitude

High volume mentality

CSI focused

Job description

Serra of Jackson is adding a Service Advisor to our growing team.

Service Advisor responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year
• Valid driver's license