Automotive Service Advisor

Serrausa; Tennessee; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive service sector is seeking a Service Advisor to join their team in Tennessee. In this role, you will liaise with customers, provide detailed estimates for vehicle maintenance, and ensure customer satisfaction through effective communication. Candidates with a solid background in service advisory roles and automotive knowledge will find this position rewarding, as you will play a crucial role in the customer experience.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Positive attitude with a customer-focused mindset.
• Valid driver's license required.

Responsibilities

• Greeting customers and collecting vehicle information.
• Preparing accurate estimates for repair costs.
• Updating customers on vehicle progress.

Skills

Customer Service

Automotive Knowledge

Communication

Problem Solving

Job description

Serra of Jackson is adding a Service Advisor to our growing team.

Service Advisor responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year
• Valid driver's license