Automotive Service Advisor

JIM HUDSON MOTORS OF SUMTER INC; Sumter (SC); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid Vacation and Personal Leave

Paid Holidays

Flexible Scheduling

Employee Assistance Program

Employee Assistance Fund

Company provided training andeducation

Life Insurance $25K

Disability Insurance

Job summary

JIM HUDSON MOTORS OF SUMTER INC in Sumter, SC seeks an Automotive Service Advisor to join our service team. You will greet customers, schedule visits, and coordinate with technicians to determine services based on vehicle history.

The role emphasizes clear communication, cost explanation, and timely updates to customers. We offer extensive training and benefits; the ideal candidate has people skills, professional appearance, and a customer-first mindset.

Qualifications

• People skills and excellent communication abilities are essential.
• Prior experience as an Automotive Service Advisor or in a dealership environment is preferred.
• Valid in-state driver's license and professional appearance are required.

Responsibilities

• Schedule appointments with customers.
• Greet customers and make them feel welcome.
• Work with customer and technician to identify required services using vehicle history.
• Advise customers on necessary services and costs; highlight promotions.
• Compute costs for parts and labor.
• Answer questions promptly and professionally.
• Ensure re-delivery check is complete and vehicle is clean.
• Review customer satisfaction results with service manager.
• Meet dealership standards for repair order production.

Skills

People skills

Communication

Customer service

Education

High school diploma or equivalent

Automotive dealership experience preferred

Valid driver's license (in-state)

Job description

Automotive Service Advisor

JIM HUDSON MOTORS OF SUMTER INC Sumter, South Carolina, United States

About this position

Automotive Service Advisors are needed now at Jim Hudson Toyota Sumter. Business is booming, and we need to add to our team of service advisors to meet customer demand in our service centers. Our ideal candidates will be experienced Service Advisors with a great attitude, people skills and work ethic.

Jim Hudson Automotive Group, is a multi-franchise dealer group with all of the most popular brands: Audi, Cadillac, Buick, GMC, Lexus, Toyota, Chevrolet, Acura and Ford. Family owned and operated, we have served the greater Columbia area since 1980. Mr. Hudson's firm commitment to customer service has formed the foundation of all our great dealerships.

We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

• Pay: $60k-$100k/annual


• Company provided training and education


• Medical, Dental and Vision Insurance


• $25K employer paid life insurance


• Disability Insurance


• 401(k) retirement plan with employer match


• Employee Assistance Program


• Employee Assistance Fund


• Flexible Scheduling


• Corporate Chaplain


• Paid Vacation and Personal Leave


• Paid Holidays


• A positive and professional work environment

Service Advisor - Job Responsibilities:

• Schedule appointments with customers


• Greet customers and make them feel welcome!


• Work with customer and technician to identify required services using vehicle's service history


• Advise customers on necessary/suggested services and costs; advise of any current special promotions available


• Compute cost of replacement parts and labor


• Address customer's questions and needs promptly and professionally


• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled


• Review results of customer satisfaction surveys with service manager


• Meet the dealership's standards for repair order production

Requirements

Service Advisor - Job Requirements:

• High school diploma or equivalent preferred


• Automotive Service Advisor and/or dealership experience preferred


• Valid in-state driver's license


• Professional personal appearance


• A 'People Person' with excellent communication skills


• All applicants must be authorized to work in the USA


• All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and pre-employment drug test.

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

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