Automotive Service Advisor

Huffines; Service (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

401(k) with company match

Company-paid life insurance

Paid time off

Flexible work week

Job summary

A prominent automobile dealership is seeking an experienced Automotive Service Advisor in Mississippi. This role involves being the primary point-of-contact for customers and ensuring they receive exceptional service. The ideal candidate will possess a minimum of 3 years' dealership experience and strong communication skills. Compensation includes competitive wages and comprehensive benefits, ensuring a great work-life balance. Join a team dedicated to delivering world-class customer experiences and thriving in a dynamic environment.

Qualifications

• At least 3 years of dealership service advisor experience.
• Unrestricted driver license and clean driving record.
• Proficiency in computer skills.

Responsibilities

• Act as the primary contact for customers in the service department.
• Provide excellent customer engagement and service.
• Schedule services and manage expectations.

Skills

Customer service excellence

Active listening

Communication skills

Teamwork skills

Self-organization

Adaptability

Education

Post-secondary automotive training

Job description

If you are an experienced dealership service advisor with at least 3-5 years of experience, we encourage you to apply:

• Well-qualified and experienced industry professionals may qualify for a sign-on bonus

Why Work at Huffines:

Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers.

Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!

Automotive Service Advisor Job Description:

The Huffines Service Advisor acts as the primary point-of-contact for customers arriving at the dealership via the service department. They provide a world-class experience by genuinely engaging with customers to understand their needs, helping them determine services and relevant costs, setting and managing expectations, and maintaining communication with customers to update them about their vehicle's status.

Automotive Service Advisor Responsibilities:

• Approaches and interacts with customer in a professional manner both in person or over the phone
• Communicates enthusiasm and compassion with all customers to meet their needs
• Active listening skills and can effectively translate needed information to others
• Establishes a manageable daily routine with self-organizational disciplines designed to meet company and customer expectations
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers
• Performs other duties as assigned

Automotive Service Advisor Requirements:

• Minimum three years of dealership service advisor experience
• Some post-secondary automotive training
• Demonstrated ability to work well with others and be a team player
• Results-oriented self-starter
• Unrestricted driver license and clean driving record
• Demonstrated strong performance record
• Outstanding communication and interpersonal skills
• Commitment to delivering world-class customer service
• Demonstrated desire to learn new processes and adapt quickly
• Proficiency in computer skills

Huffines Compensation and Benefits:

• Competitive market wages
• Option benefits including medical, vision, dental, and Health Savings Account (HSA)
• Flexible work week (no mandatory overtime)
• 401(k) with company match
• Company-paid life insurance
• Paid time off (PTO)
• Paid holidays
• Company provided meal on Saturdays
• Chaplain Services

Huffines is a Drug-Free Workplace

In addition to background checks, Huffines performs pre-employment and random drug testing.