Automotive Service Advisor

Serra Buick GMC Champaign; Savoy (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking dealership as an Automotive Service Advisor, where your customer service skills will shine! You will be the first point of contact for customers, ensuring they receive exceptional service from greeting to repair explanations. This role is perfect for individuals with a background in customer service, retail, or hospitality, looking to transition into the automotive industry. With a supportive team and numerous growth opportunities, you'll thrive in an environment that values professionalism and customer satisfaction. Embrace a career where your contributions truly matter!

Benefits

Medical, Dental, Vision Insurance

Health Savings

Vacation & Holiday Pay

Long & Short Term Disability

Life Insurance

401k with company matching

Flex spending plans

Growth opportunities

Competitive pay

Employee discounts

Qualifications

• Organized and friendly personality with fantastic communication skills.
• Demonstrated ability to manage others and time effectively.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt customer service.
• Provide concierge support for all owner inquiries.

Skills

Customer Service

Time Management

Communication Skills

Organizational Skills

Education

High School Diploma

Experience in Automotive Industry

Job description

Automotive Service Advisor

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently

Qualifications

Prior dealership experience preferred but not required

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

Clean driving record

Willing to submit to a pre-employment background check & drug screen

Benefits:

• Medical, Dental, Vision Insurance
• Health Savings
• Vacation & Holiday Pay
• Long & Short Term Disability
• Life Insurance
• 401k after 1 year of service (with company matching)
• Flex spending plans
• Growth opportunities
• Competitive pay
• Employee discounts (vehicles, service, and parts)