Automotive Service Advisor

Serrausa; Savoy (IL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in the automotive sector is seeking a motivated Service Advisor to enhance customer experiences in the service lane. This role is perfect for individuals eager to make a positive impression on customers while managing their service needs. You'll be the first point of contact, providing essential support and ensuring a seamless experience for vehicle owners. With opportunities for growth and a focus on teamwork, this position offers a chance to thrive in a dynamic environment. If you have a passion for customer service and enjoy helping others, we want to hear from you!

Benefits

Medical, Dental, Vision Insurance

Health Savings

Vacation & Holiday Pay

Long & Short Term Disability

Life Insurance

401k with company matching

Flex spending plans

Growth opportunities

Competitive pay

Employee discounts on vehicles, service, and parts

Qualifications

• Prior dealership experience preferred but not required.
• Fantastic communication skills with customers.
• Organized and friendly personality.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt service.
• Provide concierge support for all owner inquiries.
• Distribute work between technicians efficiently.

Skills

Customer Service

Time Management

Communication Skills

Organizational Skills

Education

High School Diploma

Job description

Automotive Service Advisor

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently

Qualifications

Prior dealership experience preferred but not required

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

Clean driving record

Willing to submit to a pre-employment background check & drug screen

Benefits:

• Medical, Dental, Vision Insurance
• Health Savings
• Vacation & Holiday Pay
• Long & Short Term Disability
• Life Insurance
• 401k after 1 year of service (with company matching)
• Flex spending plans
• Growth opportunities
• Competitive pay
• Employee discounts (vehicles, service, and parts)