Automotive Service Advisor

Moss Bros. Toyota Moreno Valley; San Bernardino (CA); Hybrid; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Tuition Assistance

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase

Job summary

Moss Bros. Auto Group in California seeks a service department leader to oversee drive-lane flow, warranty claims, and customer satisfaction. You will manage technicians and coordinate service operations to deliver exceptional customer experiences.

Ideal candidates are organized, with strong people-management and communication skills, and a clean driving record. The role offers ongoing training and a competitive benefits package in a busy dealership environment.

Qualifications

• Organized and customer-focused leadership required.
• Demonstrated ability to manage others and schedule staff.
• Strong time management and communication skills.
• Professional appearance and positive customer interaction.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt service.
• Take ownership of the customer's experience to leave a positive impression.
• Provide concierge support for owner inquiries.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Oversee warranty claims administration and training of service staff.
• Foster compliance with laws and good employee relations.

Skills

Organized

Customer-focused

People management

Time management

Excellent communication

Job description

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- startan exciting careerwith Moss Bros. Auto Grouptoday!

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• PaidVacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program
• Pay range for this position is $5,000-$10,000 a month

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.