Automotive Service Advisor

Mossbroscjdrriverside; San Bernardino (CA); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Tuition Assistance

Paid Vacation

Paid Training

Paid Sick Leave

Vehicle Purchase Program

Job summary

Moss Bros. Auto Group in Southern California is seeking a Service Manager to oversee service orders and guide the Drive Lane flow, ensuring customers receive prompt, courteous, and effective service.

You will own the customer experience, coordinate concierge support for owner inquiries, and ensure technicians’ time is efficiently allocated. The role emphasizes leadership, strong communication, and adherence to policy, with a focus on customer satisfaction.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure customers receive prompt, courteous service.
• Take ownership of the customer’s experience by completing additional tasks to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians’ time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training of service department staff.
• Reinforce company policies and adhere to standards.
• Encourage compliance with laws and regulations.
• Maintain good relations with factories and foster employee relations.

Skills

Leadership

Time Management

Communication Skills

Customer Service

Professional Appearance

Sales Experience

Positive CSAT

Job description

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a \"hands-on\" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- startan exciting careerwith Moss Bros. Auto Grouptoday!

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• PaidVacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program
• Pay range for this position is $5,000-$10,000 a month

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results