Automotive Service Advisor

Jeffrey Automotive Group; Roseville (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Jeffrey Automotive is looking for an experienced Service Advisor to enhance customer satisfaction and streamline service department operations. This role involves direct customer interaction, ensuring thorough communication about vehicle needs, repairs, and maintenance schedules. Candidates should possess strong customer service skills, attention to detail, and a solid understanding of automotive services.

Benefits

Medical, vision and dental coverage

Paid holidays and vacation time

401K and Employee Recognition Programs

Growth and advancement opportunities

Qualifications

• 1-2 years of experience as a Service Advisor preferred.
• Knowledge of dealership operations and automotive service.
• Ability to perform basic mathematical calculations.

Responsibilities

• Greet and communicate with customers professionally.
• Provide accurate cost estimates for repairs.
• Schedule appointments and keep customers updated.

Skills

Customer service skills

Communication

Problem-solving

Attention to detail

Education

High school diploma or GED equivalent

Job description

Job Summary

Jeffrey Automotive is seeking an experienced and customer-oriented Service Advisor to join our team! You will serve as the primary point of contact for our customers and assist them with their service needs! You will be responsible for ensuring customer satisfaction and maintaining profitable service department operations.

Compensation & Benefits

• Competitive salary based on performance*
• Medical, vision and dental coverage.
• Paid holidays and vacation time.
• 401K, Employee Recognition Programs, Referral Bonuses.
• Growth and advancement opportunities.

Responsibilities

• Greet and communicate with customers in a professional and courteous manner.
• Perform vehicle walk-around to assess customer needs and accurately document issues.
• Provide customers with accurate cost estimates for repairs and additional services.
• Schedule appointments and maintain an efficient and organized schedule for the service department.
• Keep customers informed of their vehicle status throughout the service process.
• Communicate with technicians and parts department to ensure timely and quality service.
• Ensure that all repair orders are completed accurately and in a timely manner.
• Follow up with customers after service is completed to ensure satisfaction.
• Maintain strong knowledge of warranty terms and conditions and process warranty claims.
• Handle customer complaints and concerns with empathy and find appropriate solutions.
• Any other duties assigned by management.

Requirements

• High school diploma or GED equivalent
• 1-2 years of experience as a Service Advisor preferred
• Knowledge of service in dealership operations and the automotive service business
• Strong knowledge of automotive service department, diagnostics and repair
• Ability to perform basic mathematical calculations.
• Must be able to navigate a computer and use diverse programs.
• Strong attention to detail and problem-solving skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.