Automotive Service Advisor

Sun Auto Tire & Service; Phoenix (AZ); On-site; USD 48,000 - 85,000; Full time

Benefits offered by this job

Bi-Weekly pay

Tuition reimbursement

Paid vacation and sick time

6 paid holidays

Health, dental, and vision insurance

Life insurance

401(k) with company match

Employee discounts on services

Job summary

Sun Auto Tire & Service is hiring a Sales and Service Advisor in Phoenix, AZ. This role focuses on selling and promoting products and services, documenting customer concerns, and providing accurate quotes with clear communication throughout the service process.

Ideal candidates have a high school diploma, a professional appearance, and the ability to work five days including weekends; AZ driver’s license and state inspector license are required or must be obtained within set timeframes.

Qualifications

• High School Diploma or equivalent required.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and ability to work in a process driven environment.
• Must possess Arizona driver’s license, or obtain within 30 days of hire.
• Must possess State Inspector License or ability to obtain within 30 days of hire.
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire.
• Ability to work a minimum of five days, including weekends.

Responsibilities

• Greet customers in a professional and courteous manner in person and by phone.
• Listen to and document customer concerns; inspect vehicle and review service history.
• Recommend services and communicate additional recommendations from the technician.
• Promote services, parts, and accessories with product knowledge.
• Provide accurate quotes with costs and time for approved services; give updates during the day.
• Follow procedures when cashing out and reviewing multi-point inspections and warranties.
• Conduct post-repair and declined services follow-up calls for customer satisfaction.
• Track new returns, core returns and warranty parts for customers.

Skills

Customer service

Sales ability

Communication skills

Professional appearance

Process driven

Education

High School Diploma or equivalent

State Inspector License or ability to obtain within 30 days

ASE Certified Service Consultant Certification or ability to obtain within 90 days

Job description

Are you looking to have a successful automotive career? At Kerry's Car Care we are looking for Sales and Service Advisors to join our team. We are a growing company and if you come ready to give it your all, your hard work will pay off. The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation

$48k-$85K depending on experience

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid Arizona driver’s license, or obtain a valid Arizona driver’s license within 30 days of hire date
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
• Ability to work a minimum of five days, including weekends

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.