Automotive Service Advisor

Sun Auto Tire & Service; San Marcos (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Closed Sundays

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation & Sick Time

6 Paid Holidays

Medical, Dental & Vision Insurance

Life Insurance

401(k) Matching

Vehicle Service Discounts

Advancement Opportunities

Job summary

Sun Auto Tire & Service is seeking a Sales & Service Advisor in San Marcos, CA. You will be the primary contact for customers, help them understand needs, recommend solutions, and ensure a smooth service experience from start to finish.

This role emphasizes customer interaction, sales, problem-solving, and teamwork, with uncapped earning potential. Benefits include Sundays off, competitive pay, and extensive company perks.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is highly preferred, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days, including Saturday.

Responsibilities

• Greet customers in a professional and courteous manner in person and over the phone using standardized service techniques.
• Listen to and document customer concerns; inspect vehicle and review service history to identify needs.
• Recommend services and clearly communicate additional recommendations from the Automotive Technician; document all recommendations.
• Promote the sale of services, parts, and accessories by understanding product requirements.
• Provide accurate quotes including cost and completion time; give updates on service status throughout the day.
• Follow procedures when finalizing checkout, including review of inspections and warranties.
• Conduct post-repair follow-ups to ensure customer satisfaction for all customers.
• Track returns and warranty parts for each customer.
• Other duties as assigned.

Skills

Customer service

Sales

Problem solving

Teamwork

Education

High School Diploma or equivalent

Job description

Overview

Turn Great Customer Service Into a High-Impact Career

Reliable Automotive is proud to be apart of Sun Auto Tire & Service, a leading provider of automotive services, operating under a family of trusted brands across the country. From coast to coast, we're proud to serve our communities with integrity, excellence, and a commitment to developing our team

As a Sales & Service Advisor, you will be the primary point of contact for customers - helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish.

This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team.

Incredible pay, endless potential:

$45k-$75k! Watch your income grow -uncapped commission means the sky’s the limit!

Benefits:

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver's license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.