Automotive Service Advisor

Sun Devil Auto; Chandler (AZ); On-site; USD 48,000 - 85,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and IM

Opportunity for Advancement!!!

Job summary

Sun Devil Auto in Chandler, AZ seeks a proactive Sales & Service Advisor to promote services, greet customers, and manage quotes and timelines. You will document concerns, reference history, and advise on necessary repairs while ensuring customer satisfaction in a fast-paced shop setting.

The role emphasizes clear communication, accurate quoting, daily updates, and adherence to company standards. A strong service mindset supports growth and customer loyalty.

Qualifications

• High School Diploma or equivalent
• Must be at least 18 years old
• Possess current, valid driver’s license
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• Ability to work Monday - Saturday

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone using standardized customer service techniques
• Listen to and document customer concerns; inspect vehicle and refer to service history to identify and verify service needs
• Recommend services and provide clear quotes including cost and time for approved work
• Provide updates throughout the day on service status and handle the cashing out process with warranties explained
• Follow up after service and track returns, core returns and warranty parts

Education

High School Diploma or equivalent

Job description

Overview:Sun Devil Auto

(part of the Sun Auto Network) is your family owned one stop repair shop here in Phoenix. Since 1978, we’ve helped thousands of individuals keep their vehicles running smoothly. Are you looking to have a successful automotive career? We are a growing company and if you come ready to give it your all, your hard work will pay off.

Sales and Service Advisor

is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

COMPENSATION: $48K-$85K depending on experience

Benefits:

Competitive Bi-Weekly PayTuition ReimbursementPaid Vacation and Sick Time6 Paid HolidaysMedical, Dental and Vision InsuranceLife Insurance (Company paid)401(k) Retirement Savings Plan with Company MatchDiscounted Services on Personal and Immediate Family VehiclesOpportunity for Advancement!!!

Essential Roles and Responsibilities:

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.Track all new returns, core returns and warranty parts for individual customersOther duties as assignedThe Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications :High School Diploma or equivalentMust be at least 18 years oldPrior experience as a Service Advisor is helpful, but not requiredProfessional appearance and proven ability to work in a process driven environmentPossess current, valid driver’s licensePossess State Inspector License or ability to obtain a State Inspector license within 30 days of hire dateAbility to work Monday - Saturday

Working Conditions and Physical Demands

The Sales & Service Advisor will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. The temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside. The use of safety goggles or other PPE may be required when working in these conditions.The Sales & Service Advisor must be able to meet the following physical requirements:Stand up to eight hours per day in the shop and able to walk to gain access to various areas of the buildingBend, stoop, kneel and crouch regularly throughout the day; must have full range of motion with arms and hands and be able to feel, handle or grasp objects frequentlyLift and/or move up to 10 pounds regularly, lift and/or move up to 70 pounds frequently.Communicate with customers and shop personnelVision sufficient to detect color, depth, and re-focusReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.