Automotive Service Advisor

AAA Mid-Atlantic; Philadelphia (Philadelphia County); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid parental leave

401(k) with company match

Paid time off

Paid holidays

Volunteer opportunities

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance in Philadelphia, PA is hiring a Sales Advisor to connect customers with our shop services. You will greet customers, discuss repairs, and coordinate estimates and approvals. This is a full-time, on-site position with a robust benefits package.

The role requires a high school diploma, strong customer service, and knowledge of automotive technology. ASE certification is a plus; valid driver’s license and work authorization are required.

Qualifications

• High School Diploma or equivalent.
• Experience in automotive sales or fast-paced customer service.
• Knowledge of automotive technology and the ability to explain it to customers.
• ASE Certification is a plus, not required.
• Valid Driver’s License.
• Authorized to work in the USA.
• Pre-Employment Screening may be required.

Responsibilities

• Greet customers and answer calls; schedule appointments.
• Review repairs with customers and get approval for costs.
• Coordinate work with shop technicians and track progress.
• Arrange towing or alternative transportation as needed.
• Notify customers if estimates or completion times change.

Skills

Customer service

Sales

Communication

Problem solving

Automotive knowledge

Education

High School Diploma or equivalent

ASE Certification (plus)

Job description

Sales Advisor – Hiring Now | AAA Club Alliance

Drive Your Career Forward with AAA Club Alliance!

Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is actively hiring a Sales/ Service Advisor to serve as the key connection between our customers and our in-shop technicians.

This is an ideal opportunity for someone who thrives in a fast-paced environment , enjoys problem-solving, and takes pride in delivering exceptional service.

At AAA, we offer the stability of a trusted, nationally recognized brand along with the support and resources to grow your career.

Location Address: 1601 South Columbus Blvd., Philadelphia, PA 19148

At AAA, your success is our success.As a Sales Advisor, we can offer you:

• The starting base compensation for this position is $22.55 to $24.00 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• In addition to your hourly compensation, Service Advisors are also eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year!

What our Sales Advisor associates do:

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

• High School Diploma or equivalent.
• Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
• Valid Driver’s License.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Car Care