Automotive Service Advisor

Kia of Fishers; Fishers (IN); On-site; USD 60,000 - 150,000; Full time

Job summary

Kia of Fishers recherche un conseiller de service pour assurer un excellent niveau de service à la clientèle. Ce rôle essentiel implique de travailler avec les clients pour répondre à leurs besoins en matière d'entretien de véhicules et de maintenir une communication rapide avec les techniciens. Offrant un potentiel de revenu compétitif ainsi que des avantages tels que des assurances et une formation continue.

Benefits

Medical, Dental, and Vision Insurance

401k and additional benefits

Paid Vacation & Sick Time

Discounts on products, services, and vehicles

Extensive and ongoing training with specialists

Qualifications

• Compétences exceptionnelles en service à la clientèle.
• Capable d'apprendre et d'utiliser des technologies modernes.
• Expérience antérieure en tant que conseiller de service appréciée mais non requise.

Responsibilities

• Travailler avec les clients pour répondre à tous leurs besoins d'entretien de véhicule.
• Rédiger des commandes de réparation avec transparence.
• Fournir une communication claire et rapide aux clients.

Skills

Customer Service Skills

Tech Savvy

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton KIA of Fisherthe Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Pay Plans above industry standard $60,000-$150,000
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Paid Vacation & Sick Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Service Advisor, Service Consultant, Service Writer