Automotive Service Advisor

Renn Kirby Auto Group; Gettysburg (Adams County); On-site; USD 45,000 - 60,000; Full time

Job summary

Renn Kirby Auto Group seeks an experienced Automotive Service Advisor to join our team in Gettysburg, PA. This full-time position requires strong customer service skills and automotive knowledge, offering a competitive base salary plus commission. Responsibilities include scheduling repairs, providing estimates, and ensuring customer satisfaction, making it ideal for passionate individuals focused on excellence in service.

Benefits

Health, dental, and vision insurance

Paid vacation and holidays

401(k) plan with company match

Employee discounts on products and services

Ongoing training and career development opportunities

Qualifications

• Prior customer service experience preferred in the automotive industry.
• Strong communication and multitasking abilities are essential.
• Knowledge of automotive terminology and repair procedures is important.

Responsibilities

• Act as the main point of contact for customers.
• Schedule vehicle maintenance appointments and provide service estimates.
• Ensure customer satisfaction and address any inquiries or concerns.

Skills

Communication

Customer Service

Multitasking

Interpersonal Skills

Education

High school diploma or equivalent

Job description

Job Summary:
Renn Kirby Auto Group is seeking an experienced and motivated Automotive Service Advisor to join our team in Gettysburg, Pennsylvania. This position is full-time, and offers a base salary plus commission for exceptional customer service. As the Automotive Service Advisor, you will act as the main point of contact for our customers and assist them in scheduling vehicle maintenance and repairs, providing accurate estimates, and ensuring their overall satisfaction with our services. If you have a passion for the automotive industry and excel in customer service, we encourage you to apply for this opportunity.

Compensation & Benefits:
- Competitive base salary plus commission
- Health, dental, and vision insurance
- Paid vacation and holidays
- 401(k) plan with company match
- Employee discounts on products and services
- Ongoing training and career development opportunities

Responsibilities:
- Greet customers and provide them with a warm and welcoming experience
- Listen to customer concerns and accurately record them in the system
- Schedule appointments for vehicle services and repairs
- Conduct vehicle inspections and provide customers with a detailed explanation of recommended services
- Provide accurate estimates for repairs and explain necessary costs to customers
- Communicate with technicians to ensure timely completion of services and repairs
- Follow up with customers to ensure their satisfaction and address any additional concerns
- Maintain a thorough knowledge of all products, services, and promotions offered by the dealership
- Utilize strong customer service skills to handle and resolve any customer complaints or issues
- Keep detailed records of service history and maintain customer database
- Adhere to company policies and procedures while ensuring a safe and clean work environment

Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in the automotive industry
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Basic knowledge of automotive terminology and repair procedures
- Proficiency in computer systems and software
- Valid driver's license
- Must be able to pass a background check and drug screening

EEOC Statement:
Renn Kirby Auto Group is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We celebrate diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.