Automotive Service Advisor

Napleton Automotive Group; Orlando (FL); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Top pay plans with incentives

Family owned and operated

Medical, Dental, Vision Insurance

401k and benefits

Vacation time

Sign-on bonus up to $3,000

Discounts on products, services, and V

Ongoing training

Job summary

Ed Napleton Automotive Group in Orlando is seeking a Service Advisor to act as the liaison between customers and technicians. You will present repair recommendations and keep customers informed with transparent cost estimates.

The group offers top pay plans with incentives, family-owned stability for 90+ years, and comprehensive benefits including medical, dental, vision, 401k, and vacation time. A sign-on bonus up to $3,000 is available for high-performing candidates.

Qualifications

• Exceptional Customer Service Skills - ensure strong CSI results.
• Tech-savvy and able to learn/utilize technology.
• CDK and MyKaarma experience is a plus.

Responsibilities

• Meet vehicle maintenance needs with customers.
• Write repair orders with transparent cost/time estimates.
• Provide timely communication updating customers throughout the process.
• Coordinate with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer Service

Tech Savvy

CDK experience

MyKaarma experience

Tools

CDK

MyKaarma

Job description

*Up to $3,000 Sign-On Bonus for High-Performing Advisor*

The EdNapleton Automotive Group is looking for our next Service Advisor. Located at Volkswagen of Orlando, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Top of market pay plans! This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Accrued Vacation Time
• Up to $3,000 Sign-On Bonus*
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills - Ensuring strong CSI results
• Tech Savvy- able to learn and utilize technology
• CDK and Mykaarma experience is a plus
• Previous Automotive Service Advisor Experience is a plus but not required
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

*May be eligible for sign-on bonus. Based on Experience*