Automotive Service Advisor

Ed-Martin-Toyota; Noblesville (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO

401k match

Medical insurance

Dental insurance

Vision insurance

Health/Wellness

Job summary

Ed Martin Automotive Group in Noblesville, IN, is looking for Service Advisors to be the primary contact between the service department and customers. You will greet customers, obtain vehicle information, and clearly report symptoms.

The role requires excellent communication, patience, and the ability to address concerns on the spot. We offer growth opportunities, comprehensive benefits, and a team-oriented environment with ongoing training.

Qualifications

• Strong communication and customer service focus.
• Patience and ability to address customer concerns on the spot.
• Past service-advisor or related role experience preferred.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly and collect vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Prepare accurate labor and parts cost estimates.
• Monitor vehicle progress and update customers regularly.
• Explain completed work and charges to customers.

Skills

Communication skills

Customer service

Patience

Problem solving

Tools

CRM software

Job description

Every employee with Ed Martin Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

BENEFITS

• Up to 20 days of PTO
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Health/Wellness
• Discounts on products and services
• Career advancement opportunities, promote from within
• Clean and professional work environment
• Competitive wages

ABOUT

Ed Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.