Automotive Service Advisor

Hoseltontoyota; New York (NY); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Generous Paid Time Off

401(k) retirement plan with profit sharing

Medical insurance as low as $13/week

Discounts on cars, parts, service

Job summary

Hoselton Auto Mall in New York, NY is searching for an experienced Service Advisor to enhance customer service and streamline the vehicle service process. The ideal candidate will bridge the gap between customers and technicians, ensuring clarity and satisfaction throughout the service experience.

Emphasizing teamwork and communication, this full-time position offers competitive compensation between $55,000 and $100,000 based on experience, along with generous benefits including medical insurance and a 401(k) retirement plan.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership or service center preferred.
• Strong communication and organizational skills required.
• Ability to explain technical information in simple terms necessary.

Responsibilities

• Greet customers, listen to their concerns, and accurately document service requests.
• Communicate repair and maintenance recommendations clearly and professionally.
• Estimate costs and time required for service or repairs.
• Obtain customer authorization before proceeding with additional work.
• Coordinate with technicians to ensure timely and accurate service.
• Keep customers updated on vehicle status throughout the day.

Skills

Communication skills

Organizational skills

Ability to explain technical information

Team-oriented attitude

Education

High school diploma

Tools

Dealership management systems (DMS)

Job description

Ready to take your automotive career to the next level?

Hoselton Auto Mall

We are looking for an experienced and customer‑focused Service Advisor to join our team.

In this role, you’ll be the vital link between our customers and our technicians, ensuring every service experience is smooth, transparent, and professional.

A Toyota Service Advisor will guide customers through the service process — from check‑in to vehicle delivery, communicate service recommendations, prepare accurate estimates, secure necessary approvals, and ensure every customer leaves confident in the care their vehicle received.

Schedule and Compensation

• Monday through Saturday, during our hours of operation
• One weekday off each week
• Closed Sundays
• Competitive compensation with annual earning potential of $55,000 to $100,000, based on experience

Why Hoselton Auto Mall?

• We have a great team and are growing!
• A fantastic work environment with state‑of‑the‑art technology and opportunities for advancement
• Generous Paid Time Off & Holidays
• Medical insurance as low as $13/week, dental as low as $4/week and vision as low as $1/week
• $500 employer sponsored FSA benefit card
• 401(k) retirement plan with profit sharing & employer match
• Group Life & Disability Insurances
• Free tickets to Amerks, Red Wings & CMAC
• Discounts on cars, parts, service
• Premier auto dealership with a long history

Responsibilities

• Greet customers, listen to their concerns, and accurately document service requests
• Communicate repair and maintenance recommendations clearly and professionally
• Estimate costs and time required for service or repairs
• Obtain customer authorization before proceeding with additional work
• Coordinate with technicians to ensure timely and accurate service
• Keep customers updated on vehicle status throughout the day
• Review completed repairs with customers and explain the work performed
• Ensure high levels of customer satisfaction and retention

Qualifications

• Previous experience as a Service Advisor in an automotive dealership or service center preferred
• Strong communication and organizational skills
• Ability to explain technical information in simple terms
• Proficiency with dealership management systems (DMS) a plus
• A team‑oriented attitude and commitment to providing outstanding service

Other Requirements

• High school diploma required
• At least 18 years of age and eligible to work in the U.S.
• Must be able to pass a drug test

Physical Demands

• Stand, walk, sit
• Use hands to finger, handle, or feel objects, tools, or controls
• Bend, stretch, and reach with arms and legs
• Climb, balance, stoop, kneel, crouch
• Talk, hear and smell
• Lift and move up to 20 pounds
• Vision requirements include: closeness, distance, peripheral, depth perception and ability to focus
• Use physical and manual dexterity

Work Environment

• Moderate noise (office machines, computer printers and light traffic)
• Moderate noise and vibration
• Moderate exposure to fumes (exhaust fumes and paint)
• Moderate dust
• Extreme exposure to moving mechanical parts and vehicles
• Moderate heat and/or cold
• Other hazardous and non-hazardous materials

Work Schedule

Full‑time employees are regularly scheduled for 40 hours within the confines of our operating hours. All employees are required to take meal breaks in accordance with New York state law.

Hoselton Auto Mall is an equal opportunity employer.