Automotive Service Advisor

Lake Auto Group; Milwaukee (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a driven Service Advisor to join their growing team. This exciting role offers a unique opportunity to work in a supportive environment without the hassle of weekends or late nights. You'll engage with customers, manage service needs, and collaborate with technicians to ensure a seamless service experience. With a focus on customer satisfaction, you'll play a key role in enhancing the dealership's reputation. Enjoy a competitive salary with commission, comprehensive benefits, and a flexible schedule that prioritizes work-life balance. If you're ready to make a difference in a dynamic team, this role is for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Flexible Spending Account

Paid Time Off

Flexible Work Schedule

Courtesy Loaner Vehicles

Automated Texting Software

Qualifications

• Previous experience with Chevrolet and/or Ford is preferred.
• Ideal candidates should be motivated self-starters.

Responsibilities

• Consult with customers to determine vehicle needs and document concerns.
• Ensure customers receive prompt and courteous service.
• Oversee service repair orders and manage service drive flow.

Skills

Customer Service

Communication Skills

Time Management

Teamwork

Organizational Skills

Tools

Automated Texting Software

Job description

Lake Chevrolet & Lake Ford are looking to hire a Service Advisor!

Great Pay! - NO WEEKENDS - NO LATE NIGHTS - great opportunity!

Increased traffic and growth in our Service Departments present a rare opportunity for a career-minded, goal-oriented, driven Service Advisor!

You will consult with customers to determine the root cause of their vehicle needs, clearly documenting their concerns on a Repair Order and dispatching the vehicle to the proper technician. You and your team of technicians will also be performing routine maintenance, conducting vehicle inspections, initiating warranty claims, reviewing vehicle service history, and obtaining customer approvals for authorized repairs.

REQUIREMENTS:

Previous Chevrolet and/or Ford experience is preferred but certainly not required. Our Service Managers are more than willing to train the right individual. The ideal candidate should be a motivated self-starter that can also thrive in a team atmosphere, be approachable, outgoing, confident, and willing to learn.

WHAT WE OFFER:

• NO WEEKENDS...that's right, spend your weekends with family and friends!
• Air Conditioned Service Drive and shop to keep you, your techs, and your customers happy!
• Automated texting software to keep your customers informed on the status of the vehicle repairs
• A fleet of Courtesy Loaner Vehicles at your disposal for customer use
• Ability to schedule Uber and Lyft transportation for your customers
• This is a salaried position PLUS commission and bonuses
• Health, Dental, Vision Insurance
• 401k and Flexible Spending Account
• Paid Time Off (PTO)
• Flexible, family-friendly work schedule

ADDITIONAL JOB RESPONSIBILITIES:

• Oversee service repair orders and flow of service drive
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether by phone, email, in person, or online to ensure your customers Complete Satisfaction
• Distribute work between technicians efficiently
• Answer questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Satisfaction Index (CSI) at or above company standards

QUALIFICATIONS:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal