Automotive Service Advisor

Serrausa; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Advisor to join their team in Milwaukee. The role involves greeting customers, providing maintenance recommendations, and ensuring customer satisfaction through effective communication. Candidates should have at least 1 year of service advisory experience, a positive attitude, and knowledge of automotive diagnostics. "Toyota experience is a plus!"

Qualifications

• Minimum 1 year experience in a service advisory role.
• Toyota experience is a PLUS.
• Required experience: Service Advisor, Dealership, Automotive Knowledge.

Responsibilities

• Greeting customers promptly.
• Preparing accurate estimates of cost for labor and parts.
• Monitoring the progress of each vehicle throughout the day.

Skills

Positive attitude

High volume mentality

CSI focused

Tools

CDK

Job description

Service Advisor responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role
• CDK experience is preferred but not required.
• Toyota experience is a PLUS!
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year