Automotive Service Advisor

Full Service Automotive Shop; Los Angeles (CA); On-site; USD 41,000 - 56,000; Full time

Job summary

An established industry player in automotive services is seeking a dedicated Automotive Service Advisor to lead their service department. This full-time role focuses on delivering exceptional customer service and managing a dynamic team of technicians. You will be responsible for overseeing vehicle inspections, providing pricing estimates, and ensuring a clean and organized shop environment. With a commitment to training and promoting from within, this is an exciting opportunity for those looking to grow in the automotive field. Join a company that values its employees and fosters a supportive work culture.

Benefits

Paid Holidays

401(k)

Sick Leave

Employee Discounts

Paid Time Off

Paid Training

Qualifications

• Minimum 2 years of service advisor experience required.
• Strong general automotive knowledge and customer service skills.

Responsibilities

• Manage and direct automotive service technicians in shop operations.
• Deliver exceptional customer service and oversee vehicle inspections.
• Lead and train team while maintaining shop organization.

Skills

Customer Service

Communication Skills

Leadership Ability

Team Building Skills

General Automotive Knowledge

Education

High School Diploma

Automotive Certifications

Job description

We are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Service Advisor developmental role. We are committed to training our associates and promoting from within the organization.

Responsibilities

As an Automotive service advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

Deliver exceptional customer service while listening and consulting customers

Following up with customers, services requested, estimated completion times etc.

Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts

Deliver and discuss pricing estimates with customers as well as promoting shop service specials

Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed

Supervise up to ten employees

Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks

Maintain inventory counts

Overall cleanliness and organization of the facility

Other duties as assigned

Qualifications

A minimum of 2 years of service advisor experience

General automotive knowledge

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Ability to work a flexible retail schedule - 5 days - Sundays off.

Valid driver’s license

Benefits offered:

Paid holidays

401k

Sick Leave

Employee discounts

Job Type: Full-time Experience:

Service writing: 2 years (Preferred)

License:

CA driver license (Preferred)

Equal Opportunity Employer and Drug Free Workplace

Paid Training:

Yes

Job Type: Full-time

Pay: $41,600.00 - $56,000.00 per year

Benefits:

401(k)

401(k) matching

Employee discount

Paid time off