Automotive Service Advisor

Anderson Automotive Collision Center; Lincoln (NE); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Vacations & No Weekends

Professional Development & Continued教育

Employee Appreciation Events Such As C

A 401k Match

Medical, Dental, Vision, Life & D

Employee Discounts on Vehicles,Service

Job summary

Anderson Mazda in Lincoln, Nebraska, is seeking an Automotive Service Advisor to join our fast-paced, family-owned shop. You will greet customers, collect vehicle information, and clearly report symptoms to help us recommend needed maintenance.

You’ll prepare accurate labor and parts estimates, update customers on progress, and explain all finished work and charges. The role rewards reliability, integrity, and a long-term career with a growing organization.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Previous experience as a Service Advisor is a plus.
• Above-average energy level.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Problem solving

Integrity

Job description

Anderson Mazdais looking for an Automotive Service Advisor to join our fast-paced shop. If you're the right one for us, you take pride in your work, think of the automotive industry as more than just a job, and see yourself as bringing great value to our company. We’re a family-owned business that began in Nebraska 40 years ago. We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people. Anderson Auto Group consists of eight retail locations in Nebraska and Missouri.

BENEFITS FOR FULL TIME SERVICE ADVISORS:

• Paid Vacations & No Weekends
• Professional Development & Continued Education
• Employee Appreciation Events Such As Cook-Outs, Outings, and Contests
• A 401k Match
• Medical, Dental, Vision, Life & Disability Insurances
• Employee Discounts on Vehicles, Service & Parts

RESPONSIBILITIES OF SERVICE ADVISORS:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Previous experience as a Service Advisor is a plus
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity

As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check. Applicants must be at least 18 years of age and be authorized to work in the U.S. A valid driver’s license is also required. Anderson Auto Group is EEOC compliant.